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Process Manager

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Job Description

Role Overview

JOB DESCRIPTION

We are looking for a Business Intelligence (BI) Consultant with strong analytics expertise and client management skills. The ideal candidate should be comfortable handling data end-to-end, working with visualization tools, and engaging directly with clients to deliver actionable insights.

Key Responsibilities

  • Work closely with clients to understand business requirements and translate them into analytics solutions
  • Design, develop, and deliver BI dashboards and reports using industry-leading visualization tools
  • Handle, process, and analyze large datasets from multiple data sources
  • Design and maintain data models and data marts
  • Collaborate with cross-functional teams to ensure data accuracy and performance
  • Provide insights and recommendations to support business decision-making

Mandatory Skills & Experience

  • Strong experience in Analytics (mandatory)
  • Proven expertise in delivering solutions using a combination of:
  • Power BI
  • Tableau
  • Alteryx or any other ETL tool
  • Power Query
  • Hands-on experience working with various data/file formats:
  • Hyper
  • JSON
  • XML
  • TDE
  • Excel
  • Flat files
  • Experience in data modeling and data mart design
  • Strong client communication and stakeholder management skills
  • Ability to work independently in a night shift environment (till 12:30 AM IST)

Good to Have

  • Exposure to Machine Learning and NLP
  • Hands-on experience with:
  • Python
  • SAS

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Job ID: 137311853