Process Manager

About The Role

• Ensure Critical Performance Metrics are met consistently
• Prepare and circulate Client / Vendor Decks
• Lead Client / Vendor reviews / calibrations
• Revert to client/vendor queries on routine issues
• Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
• Manage multiple teams
• Perform audits and quality checks on the Team Leads & Floor Supports
• Provide feedback to the Team Leads & Floor Supports periodically on their performance
• Ensure cross skilling and periodic process re-verification to ensure resource pool
• Perform Training Need Identification for teams
• Perform Bottom Quartile Management
• Ensure directives from Senior Leadership are percolated and acted upon
• Hold periodic meetings, discuss task delegation and review issues
• Conduct team huddles and meetings to discuss Operational updates
• Build team spirit through group sessions, activities, projects
• Focus on Retention of staff through Career mapping & guiding the team members
• Advocate and follow the organizational policies and procedures
• Candidate shall adhere to the information security requirements.

 QUALIFICATION 

• Post Graduate
• NA
• Graduate
• B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S
• Under Graduate
• CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC
• Others Details

 EXPERIENCE 

Minimum

• 5Years

Maximum

• 7Years

Minimum Relevant

• 5Years

Age Limit

• 30Years