Process Manager

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Job Title: Senior Digital Strategist

Location: [Pune / Mumbai]
Experience: 8+ years
Employment Type: Full-time

Role Summary

We are seeking a Senior Digital Strategist to define and own the strategic direction for digital growth across cards and lending portfolios. This role focuses on identifying high-impact opportunities across customer journeys, shaping strategic priorities, and influencing outcomes such as revenue growth, improved customer experience, and overall effectiveness of digital initiatives. The role requires strong ownership of strategy and ideation, in close collaboration with analytics, product, and delivery teams.

Key Responsibilities

• Define and drive digital growth strategy for cards and lending portfolios aligned to business objectives
• Identify opportunities to improve customer acquisition, engagement, and experience across digital journeys
• Lead strategic ideation to improve journey effectiveness, conversion outcomes, and customer value
• Set strategic direction, success measures, and prioritization for digital initiatives
• Partner with analytics and delivery teams to translate strategy into actionable initiatives
• Review outcomes and refine strategic direction based on insights and business priorities
• Present strategic recommendations and influence senior leadership decisions

Required Skills & Experience

• Strong experience in banking, with deep exposure to cards and lending products
• Proven ability to define and drive digital strategies that deliver measurable business outcomes
• Strong problem-solving and structured thinking skills
• Ability to influence cross-functional teams and senior stakeholders
• Experience operating in complex, regulated environments

What Makes This Role Impactful

• Ownership of strategy for high-revenue digital portfolios
• Direct influence on customer experience and business growth
• Opportunity to shape long-term digital direction within a large banking organization

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the worlds largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit

A Trusted Innovation Partner, Delivering Business Results | eClerx

eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.