Job Description

PROFILE SUMMARY

This could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance.
Usual eClerx conditions for tenure.
Only for employees currently employed in TSX or AM programs at any eClerx location in India.
Possess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.
Manage large teams including Process Managers, APMs, Team Leaders, and Analysts.
Own and deliver on SLAs, KPIs, and business performance targets.
Drive customer experience improvements and enhance outcomes.
Analyze performance data and provide insights to optimize operations.
Ensure effective workforce planning, capacity management, and cost optimization.
Monitor and improve team engagement, retention, and leadership development.
Perform Bottom Quartile Management.
Hold periodic meetings, discuss task delegation and review issues.
Conduct team huddles and meetings to discuss operational updates.
Build team spirit through group sessions, activities, and projects.
Advocate and follow organizational policies and procedures.
Ensure all client deliverables met within timelines.
Ensure productivity/quality enhancement and process meet all metrics.