Job Requirements
About the Role
The Process Lead Retail Operations RCC Settlement in the Recon, Compliance & Controls department is responsible for managing and enhancing daily settlement operations, compliance monitoring, and control processes. This role involves overseeing operational activities, optimizing workflows, and ensuring adherence to regulatory and internal standards. The incumbent will lead a sub-unit, contribute to audits, and act as a subject matter expert in settlement operations.
Key Responsibilities
Primary Responsibilities
- Oversee and manage operational activities including settlements, process controls, transaction processing, account management, and customer service operations.
- Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
- Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization.
- Manage internal and external audits and regulatory data delivery across verticals.
- Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience.
- Maintain and update Standard Operating Procedures (SOPs) across sub-units.
- Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless service delivery.
- Act as a subject matter expert for the managed area.
- Prepare and present reports on operational performance, risk, and process improvements to senior management.
- Manage vendor relationships for outsourced services, ensuring adherence to SLAs and quality standards.
- Contribute individually to managing complex processes and digital initiatives.
Secondary Responsibilities
- Collaborate with Product, Compliance, other bank stakeholders, and external partners.
- Handle regulatory, internal, and risk audits.
- Act as the second-level escalation point for the sub-unit.
Managerial and Leadership Responsibilities
- Train and mentor team members to build operational capability.
- Conduct regular monitoring and provide constructive feedback to the team.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
- Post-graduation: Postgraduate in any discipline from a recognized institution.
Experience
- Minimum 4 years of relevant experience in banking operations, settlement, reconciliation, or related functions.
Skills and Attributes
- Strong leadership and team management capabilities.
- In-depth understanding of banking operations and compliance frameworks.
- Excellent analytical and problem-solving skills.
- Effective communication and stakeholder management.
- Ability to drive process improvements and manage audits.
- Proficiency in managing vendor relationships and digital initiatives.
