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Process Improvement Program Manager

8-13 Years
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  • Posted a month ago
  • Over 50 applicants have applied

Job Description

Purpose of the Role: Responsible for driving continuous improvement initiatives in the organization by driving proactive improvement projects across various business function.

Roles & Responsibilities : -

- Drive process improvement & transformational projects on key business problems

- Generate business impact through Continual Improvement initiatives

- Should be able to in due diligence activities to proactively identify improvement ideas

- Individual Contributor role

- Change Management

- Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards

- Exceptional analytical skills, attention to detail and communication skills

- DNA development through training & mentoring functional members to foster Process Excellence Culture

Experience / Qualification / Skills & Knowledge:-

- Post Graduate/ Graduate / PG with min 9+yrs Experience with min. of 5+ year experience in Process Excellence / Black Belt Role.

Certified Black Belt from Reputed Institute like ASQ, ISI etc.

Strong knowledge of Process Improvement Techniques (DMAIC, DMADV, Lean, Kaizen )

Strong Six Sigma knowledge and hands on experience in handling complex business problems

- Process Mapping

Strong knowledge of Minitab analytical software

- Ability to identify and implement process re-engineering projects

Good Knowledge & Working Experience on Microsoft Tools - Advanced Excel, Visio, Word & Access

Strong Project Management Skills

Excellent written and verbal communication skills across all levels in in the organization

- Capability to conduct workshops on Process Excellence Tools & Techniques

- Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business

About Company

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments

Job ID: 109147509

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