Hyderabad - Telangana - India
Why CBRE Business Services Organization (BSO)
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
Job Title – Process Improvement Lead
About The Role
As a CBRE Process Improvement Sr. Manager, you manage a team of individuals responsible for highly visible and complex process improvement initiatives.
This job is part of the Continuous Improvement & Client Performance function. They are responsible for reducing the risk of defects in all products and processes.
What You'll Do
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Research and gain understanding of current processes. Formally document and maintain a roadmap for future advanced process improvement opportunities.
- Manage project pipeline and assign responsibilities to the team. Create and maintain project plan, business case and cost benefit trackers, training, and communication plan.
- Provide project updates to both clients and Sr management and resolve escalated issues.
- Identify equipment and systems that can be modified or applied to improve operation efficiency, product quality. Stay up to date on new technologies and industry trends.
- Approve the allocation of resources and budget appropriately. Create and review the new scope of work. Adhere to compliance with the Master Service Agreement.
- Develop and implement a risk management and mitigation plan, including Disaster Recovery and Business Continuity plans.
- Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
- Identify and solve technical and operational problems of complexity. Understand and recognize the broader impact across the department. Improve and change existing methods, processes, and standards within job discipline.
What You'll Need
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Prior supervisory experience required. Green Belt Lean Six Sigma Certification required.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills and an advanced inquisitive mindset.
Company Perks And Benefits
- Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
- Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
- Food & Snacks: Free Meals & snacks are provided in all shifts.
- Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
- Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
- Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
Our Values In Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com. Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
Service line: Corporate Segment
