Process Executive

Process Executive

Location : Gurugram, India

Experience : 0 to 2 Years

Cab Facility: Two-way (Pick-up & Drop)

Essential duties and responsibilities :

Process debit and card disputes from intake through investigation, decisioning, and final resolution.

Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs. unauthorized activity.

Prepare and send regulatory communications, including provisional credit notices and final resolution letters.

Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback actions.

Maintain accurate case records, updating documentation and Salesforce queues throughout the dispute lifecycle.

Provide operational support during high-volume periods to ensure timely and compliant dispute handling. The ideal candidate for this role would have:

Excellent verbal & written communication skills along with active listening

Organizational, teamwork, and customer service skills.

Ability to multi-task, set priorities & manage time effectively.

Attention to detail.

Qualification: Bachelor's degree

24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday.

Must be a quick learner and possess the ability to adapt to changes in process/workflows.

Strong time management, prioritization, work organization and multitasking skills with a drive for efficiency, accuracy and risk management controls required. Benefits & Perks:

Competitive Salary

Medical insurance

Two weekly offs 5 days working and 2 Week Offs