Job Summary
The Process Executive-Ops will play a crucial role in supporting our operations by providing exceptional customer service and managing workers compensation processes. With a hybrid work model and rotational shifts the candidate will ensure efficient policy administration new business processing and claims management. This role requires a keen understanding of workers compensation and a commitment to enhancing customer satisfaction.
Responsibilities
- Manage customer inquiries and provide timely resolutions to ensure high levels of customer satisfaction.
- Oversee the administration of workers compensation policies ensuring accuracy and compliance with regulations.
- Process new business applications efficiently maintaining a focus on quality and customer needs.
- Handle workers compensation claims with precision ensuring all documentation is complete and accurate.
- Collaborate with team members to streamline processes and improve operational efficiency.
- Utilize customer service skills to build strong relationships with clients and stakeholders.
- Monitor and report on key performance indicators to drive continuous improvement.
- Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs.
- Support the implementation of new systems and processes to enhance service delivery.
- Provide feedback and insights to management to support strategic decision-making.
- Ensure all activities are conducted in accordance with company policies and industry standards.
- Maintain up-to-date knowledge of workers compensation regulations and best practices.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Qualifications
- Demonstrate strong customer service skills with a focus on delivering exceptional experiences.
- Possess a solid understanding of workers compensation policy administration and claims processes.
- Exhibit excellent communication and interpersonal skills to interact effectively with clients.
- Show proficiency in managing multiple tasks and prioritizing workload in a fast-paced environment.
- Display attention to detail and accuracy in handling sensitive information.
- Have the ability to work independently and collaboratively within a team.
- Demonstrate adaptability to changing work schedules and environments.
Certifications Required
Certified Customer Service Professional (CCSP)
