Role Overview
We are seeking a detail-oriented and process-driven Process Excellence Officer to design, implement, and streamline Standard Operating Procedures (SOPs) for dental products. The role involves close collaboration with cross-functional teams to ensure operational efficiency, compliance, and consistency in product-related processes.
Key Responsibilities
- Develop, review, and implement SOPs for dental products and related processes.
- Work closely with subject matter experts (SMEs), product specialists, and clinicians to capture accurate process flows.
- Standardize documentation practices across departments to ensure compliance and quality.
- Identify process gaps and recommend improvements for efficiency and effectiveness.
- Conduct training sessions for teams to ensure proper adherence to SOPs.
- Maintain version control and ensure timely updates of SOPs as per regulatory or business requirements.
- Support audits and compliance checks by providing necessary documentation.
- Working on Ad-Hoc process related tasks.
Key Requirements
- Bachelor's degree in Dental Sciences (BDS) / Life Sciences / Healthcare Management or related field.
- Prior experience in process excellence, quality assurance, or SOP documentation preferred.
- Strong understanding of dental/healthcare products and workflows.
- Excellent documentation, communication, and organizational skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and process mapping tools.
- Detail-oriented with the ability to analyse processes and suggest improvements.
Behaviour Competency
- Strong analytical and problem-solving skills.
- Ability to collaborate with multi-disciplinary teams.
- Knowledge of compliance, quality, or regulatory frameworks (preferred).
- Proactive approach with ownership of deliverables.
