About the role
This role is part of the central Process Excellence team at the corporate office. The mandate
is to diagnose, design, and drive measurable improvements in critical cross-functional
business processes.
This is not a PMO or reporting role. You will operate as an individual contributor who owns
problems end-to-endfrom root cause diagnosis to implementation and post-go-live
trackingworking closely with business, operations, and leadership teams.
Reporting Line
Reports to: Head Process Excellence
Stakeholder Exposure: Regular interaction with CXOs, Business Heads, and functional
leadership
Key Responsibilities
- Diagnose complex, ambiguous business problems using first-principles thinking,
- data analysis, and field observation.
- Design improved processes with clear ownership, controls, exception handling, and
- success metrics.
- Drive implementation by influencing stakeholders across functions without formal
- authority.
- Use data to prioritize initiatives, make trade-offs, and track outcomes post
- implementation.
- Conduct field visits (plants, warehouses, distributors, sales locations, etc.) to validate
- ground reality and adoption.
- Communicate crisply with senior stakeholders (CXOs, HODs) on progress, risks, and
- decisions
- Ensure closure through sustained adoption, monitoring, and handover to business
- teams.
What We Are Looking For
- Demonstrated experience in solving real business problems end-to-end, not just
- managing projects.
- Strong ability to structure ambiguous problems into hypotheses, root causes, and
- actionable solutions.
- Hands-on experience designing or improving business processes (operations,
- supply chain, sales, finance, or similar).
- Comfort working with imperfect, messy data to derive insights and make decisions.
- Proven ability to influence cross-functional stakeholders and manage resistance.
- Willingness to get into the field and validate assumptions.
Skills & Capabilities
- First-principles problem solving and structured thinking
- Strong execution orientation with bias for closure
- Data literacy (Excel-level analysis is expected; tools are secondary)
- Clear, concise written and verbal communication
- Ability to manage multiple workstreams without losing depth
What Success Looks Like (1218 Months)
- Independently lead 23 high-impact, cross-functional process improvements with measurable outcomes (cost reduction, cycle time improvement, leakage control, compliance, service levels).
- Design repeatable and scalable processes and systems that continue to operate without ongoing dependency.
- Be recognized by stakeholders as someone who closes problems, not just analyses or documents them.
Eligibility
- 3+ years in roles involving process improvement, business transformation, operational
problem solving, or cross-functional projects
- MBA from Tier 1/Tier 2 schools will be preferred
- Business advisory consulting experience in Big 4/BDO/GT/ other niche consulting will be
preferred
