As Process Excellence Manager, you will be the driving force behind designing and optimizing business processes across Frido's operations. From manufacturing to retail to D2C/eCommerce operations, your focus will be on enabling consistent, efficient, and agile processes by leveraging data analytics, lean methodologies, risk assessment, and automation tools.
Key Responsibilities
Process Design & Optimization
- Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support.
- Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact.
- Standardize SOPs and define SLAs across teams for improved consistency and accountability.
Data-Driven Improvements
- Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms).
- Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas.
- Design and run A/B tests and controlled trials to validate the effectiveness of process changes.
- Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative.
Lean, Six Sigma & Continuous Improvement
- Champion Lean Six Sigma projects across the companyminimizing waste, defects, and cycle time.
- Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control.
- Mentor internal teams on continuous improvement principles and build a Kaizen culture.
Risk Management & Compliance
- Perform risk assessments for critical processes and recommend controls to mitigate operational risks.
- Ensure processes align with industry regulations, safety standards, and quality guidelines.
- Anticipate process breakdowns or scalability limitations and propose preventive actions.
Cross-Functional Collaboration
- Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows.
- Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations.
Preferred Tools & Technical Expertise
- Analytics & BI Tools: Advanced Excel, Power BI, Tableau, Google Data Studio
- Statistical Analysis Tools: Minitab, JMP, R, Python (for data modeling or automation)
- Process Mapping & Documentation: Lucidchart, Microsoft Visio, Draw.io
- Project Management & Collaboration: Jira, Asana, Trello, Notion
- ERP/WMS/CRM Familiarity: Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable)
