Job Description:
- Map end-to-end field service processes
- Adhere to SOPs & workflows
- Ensure company quality standards across service
- Identify bottlenecks, delays, and errors in operations
- Conduct gap analysis between defined processes and actual practices.
- Recommend and implement improvements for faster service turnaround and reduced rework.
- Analyze customer complaints, service failures, and escalation data.
- Apply Quality Tools & Methodologies
- Six Sigma & Continuous Improvement
- Ensure decisions are data-driven, not assumption-based.
- Cross-Functional Collaboration & Training
- Support audits and compliance reviews by providing process and performance evidence.
Skills Required:
- Knowledge of process mapping, process analysis, and improvement techniques in service environments.
- Strong command of Quality Tools
- Lean Six Sigma Green Belt / Black Belt certification preferred.
- Ability to analyze quality metrics.
- Data analysis skills
- Strong interpersonal skills to work with cross-functional teams.
- Exposure to smart metering / utilities / service industry preferred.
Qualification & Experience:
- B.Tech. (Electrical / Electronics/CS)
- 25 years experience in Quality / Process Excellence / Service Operations.
- Lean Six Sigma certification preferred.
