Process Analyst (Contractor)

Overview

Client's Enterprise AI Agents Engineering team seeks a Process Analyst to liaison between engineering and cross-functional business stakeholders. Responsible for eliciting and documenting business processes, translating them into structured requirements, and validating delivered solutions against acceptance criteria.

Key Responsibilities

• Conduct discovery sessions with SMEs across business units to map current-state processes
• Produce process documentation (BPMN diagrams, swim lanes, data flow diagrams, specifications)
• Translate business requirements into functional and non-functional requirements for engineering
• Collaborate with engineering leadership to prioritize and scope automation opportunities
• Define acceptance criteria and validate delivered solutions against requirements
• Maintain a centralized process repository and knowledge base
• Track deliverables, dependencies, and blockers across parallel workstreams
• Facilitate requirements workshops and stakeholder sign-off processes

Required Skills & Qualifications

• 2-5 years in process analysis, business analysis, or requirements engineering in enterprise IT
• Ability to conduct stakeholder interviews and produce structured documentation
• Process modeling proficiency (BPMN 2.0, UML activity diagrams, swim lanes)
• Strong written and verbal communication skills
• Experience with Agile/Scrum delivery frameworks
• Proficiency with Jira, Confluence, Lucidchart, Visio, or equivalent
• Ability to manage multiple concurrent workstreams
• Experience with distributed teams across multiple time zones

Nice to Have

• IT operations, enterprise software, or technology consulting background
• Understanding of AI/ML concepts and intelligent automation
• RPA experience (UiPath, Automation Anywhere)
• Six Sigma, Lean, or CBAP/CCBA certification
• Semiconductor or hardware manufacturing industry experience

What You'll Get

• Drive process transformation for an AI platform at a global semiconductor company
• Direct collaboration with senior engineering leadership
• Exposure to cutting-edge AI agent technology and enterprise automation
• On-site role at our Bangalore office