Process Developer - I2C

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer - Invoice to Cash
Accounts Receivables role focuses on key performance indicators delivery and process improvement.
Responsibilities
.Achieving metric targets contractually agreed with the customer as hygiene, continuously improving on performance benchmarks
.Collection of outstanding receivables: Issuing, checking and sending dunning letters/Collection letters,
.Verbal & Written communication with client
.Verbal & Written communication with related internal departments
.Tracking and reporting collection performance, leveraging tools in place
.Dispute management: Identify and register claims, Research and validate claims, Route dispute to appropriate action owner for resolution
.Create reporting both for client and Genpact management for Operations review
.Identify recurrent problems/issues in Operations and resolve
.Perform Audit and J-SOX controls related activities.

.Showcase and practice excellent client handling skills to ensure customer satisfaction
.Escalation tracking and resolution for client issues
.Own and hold periodic reviews with clients on Operational performance.
Qualifications we seek in you!
Minimum Qualifications
.Commerce Graduate
.Minimum 3 years experience in accounts receivables
.Previous experience in a BPO/Call Centre/Shared Services environment (represents an advantage)
. Relevant industry experience for the position applied
.Advanced English speaking and writing skills.
Preferred Qualifications/ Skills
.Ability to interact with diverse customers in a multi-cultural environment.
.Exhibit strong teamwork.
.Can do attitude.
.Strong interpersonal and communication skills.
.Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
.Apply a positive customer service attitude.
.Strong problem solving skillsWhy join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.