Process Developer

Key Responsibilities:

• Understand, document, and execute client processes accurately and within SLA.
• Review, verify, and process information related to finance, accounting, claims, customer data, or transactions (based on the project).
• Perform quality checks to ensure 100% accuracy in work.
• Maintain and update process documentation, SOPs, and trackers.
• Communicate effectively with team members and clients (if required).
• Identify gaps or inefficiencies and suggest improvements.
• Ensure adherence to internal controls, compliance, and audit requirements.

Eligibility & Requirements:

• Qualification: Graduate in B.Com, BBA, B.Sc., BA, BCA, or equivalent. (MBA/PG not mandatory but preferred for some roles.)
• Experience: 02 years (Freshers are welcome).
• Good communication skills (written & verbal in English).
• Strong analytical and problem-solving ability.
• Proficient in MS Excel, Word, and Outlook.
• Willingness to work in rotational shifts or night shifts (as per process requirements).

Preferred Skills:

• Prior exposure to KPO/BPO or back-office processes.
• Basic knowledge of business domains such as finance, banking, healthcare, or insurance.
• Experience with ERP tools (SAP, Oracle) or workflow platforms (SharePoint, ServiceNow) is a plus.
• High attention to detail and ability to follow instructions accurately.