Process Developer Collection

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Process Developer], [Collection]!
In this role,
You are responsible to contact Customer for timely payment and unapplied cash items, understanding and checking all nuance within given timeframe without any intervention.
Well known for Customer collection strategies to reduce DSO.
Responsibilities
.Regular and prompt phone calls and email contact with assigned Customer to build good Customer relationships.
.100% Accuracy is required, understanding of upstream and downstream process.
.Gather data from ERP system & Follow up data extraction with concern teams to gather other tools calculate Metrics.
.Analyze datasets, assess current business process and provide solution.
.Work to reduce DSO target and pass due invoices.
.Help the team on high level Insights. Generate Monthly and Weekly reports as part of reporting.
.Handles internal/external escalations, disputes raised by customer.
.Identify areas of process improvements

Qualifications we seek in you!
Minimum Qualifications
Relevant experience in Collection.
Bcom, Mcom
Good understanding on ERP, preferably SAP.
Preferred Qualifications/ Skills
.Excellent verbal and written communication skills
.Clear communication and ability to explain data and insights to users of reports.
. Good Understanding on O2C (Order to Cash)
.Must possess analytical skills, problem solving skills, and the ability to handle stress well.Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.