Your role and responsibilities
As Senior Process Analyst Finance and Administration Delivery Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.
Your primary responsibilities include:
- Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
- Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Adhere to client SLA's (Service Level Agreements) and timelines.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.
- Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
- Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
- Proven experience in building and utilizing reports to analyze pertinent account information.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
- Working knowledge to identify and implement action plans and process improvements with mentorship.
Preferred technical and professional experience
- Proficient in MS Office applications and any ERP software as an end-user.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.
- Enhance technical skills by attending educational workshops, reviewing publications, etc.
