Job Title: Process Coordinator
Location: South Bombay
Key Responsibilities:
- Cross-Team Coordination: Act as the bridge between departments such as operations, finance, and customer service to ensure alignment and timely completion of interdependent tasks.
- Process Oversight: Monitor daily operations to ensure all teams are following Standard Operating Procedures (SOPs) and established workflows.
- Follow-Ups & Tracking: Proactively collect updates from team members, send timely reminders, and follow up to close pending tasks.
- Workflow Optimization: Identify inefficiencies or repetitive delays in the workflow and suggest actionable improvements.
- Data Maintenance: Manage and update internal trackers, dashboards, and reports related to operations, task progress, finance entries, and service issues.
- Issue Resolution: Address and resolve minor internal blockers to avoid escalation and delays; escalate critical issues when necessary.
- Reporting: Compile weekly and monthly reports on task status, team performance, and workflow insights for leadership review.
Requirements:
- Proven experience in a coordination, operations, or administrative role (1–3 years preferred)
- Excellent communication skills (written and verbal) to interact with cross-functional teams
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Comfortable handling structured data, maintaining spreadsheets, and preparing reports
- Proficient in tools like Excel, Google Workspace, task/project management platforms (e.g., Trello, Asana, or ClickUp)
- A problem-solving mindset with a detail-oriented approach to tasks
Preferred Qualifications:
- Background in business administration, operations management, or similar
- Experience in working with fast-paced teams or start-up environments
- Ability to document and refine SOPs over time
