The Process Audit – Senior Manager will be responsible for enhancing the efficiency, compliance, and effectiveness of business processes and dealer operations. This role requires strategic planning, strong analytical capabilities, and cross-functional collaboration to drive operational excellence and ensure adherence to company policies and regulatory standards.
Key Responsibilities:
- Audit Planning & Strategy:
- Develop and implement a comprehensive audit strategy and annual audit plan for dealer operations.
- Align audit activities with corporate objectives and regulatory requirements.
- Audit Execution:
- Oversee and conduct complex audits of business processes and dealer operations.
- Assess adherence to internal policies, operational effectiveness, and industry compliance.
- Risk Identification & Process Improvement:
- Identify risks, inefficiencies, and non-compliance in business and dealer processes.
- Provide clear, actionable recommendations to address audit findings.
- Cross-functional Collaboration:
- Collaborate with cross-functional teams and senior management to support business objectives.
- Ensure effective implementation of corrective actions by engaging with process owners and dealership stakeholders.
- Performance Monitoring:
- Regularly review dealer performance metrics, customer satisfaction, internal controls, and brand compliance.
- Ensure consistency and sustainability of operations in line with business goals.
- Reporting & Communication:
- Deliver periodic reports to senior management on audit outcomes, key risks, and improvement initiatives.
- Maintain transparency and drive accountability throughout the audit lifecycle.
Qualifications & Requirements:
- Must Possess a Chartered Accountant Qualification
- 13-16 years of experience in Auditing, Internal Controls or Process Improvements after Chartered Accountant Qualification.
- In-depth knowledge of Business Processes and dealer operations in the automobile industry
- Strong strategic thinking and problem-solving skills with the ability to identify and address issues.
- Exceptional communication and interpersonal skills with the ability to engage senior leadership, dealers and cross functional teams.
- Excellent report writing, analytical, and presentation skills.
- Proficient in Microsoft suite (Excel, Power point, word) and SAP.
Strong understanding of Industry regulations, compliance requirements and Risk Management
