Process Associate- Trust %26 Safety

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

• Provides prompt and efficient service to the client including the appropriate escalation of any issues.

• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

• Actively seek solutions through logical reasoning

• Demonstrates strong problem-solving capabilities and assist customers in case of any issues

• Serve as an advocate for the user community

• Label content and flag for action

• Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures.

• Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role.

Qualifications we seek in you!

Minimum qualifications

• Diploma/Advanced/Higher/Graduate Diploma in any field.

• Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

• Fresh graduate or candidate with experience in service support/related field

• Must be able to commit to 24 X 7 rotating shift

• Must be able to work on weekends and public holidays

• Flexibility to take on multiple tasks, problem-solving/critical thinking skills

• Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

• Preferably with service support experience