Process Associate/Sr. Process Associate - Supply Chain Management

Job Title

Process Associate/Sr. Process Associate

Position Summary

We are seeking a detail-oriented professional to process and enter data in accordance with established procedures and guidelines. This role requires ensuring data accuracy, liaising with overseas clients, escalating and resolving data issues, and meeting targets for both quality and quantity.

Key Responsibilities

• Process and enter data following defined procedures and guidelines.
• Verify and maintain data accuracy and integrity.
• Communicate and collaborate with overseas clients to clarify requirements and resolve issues.
• Escalate and resolve incomplete or inaccurate information in a timely manner.
• Achieve established productivity and quality targets.
• Support and help implement overall supply chain strategy, in collaboration with Sales, Operations, and Customer Service teams.
• Identify and track key supply chain KPIs; recommend process improvements where appropriate.
• Identify process bottlenecks and implement effective solutions promptly.
• Train, evaluate, and provide constructive feedback to team members.
• Build and maintain positive relationships with clients.
  
  

Requirements

• 0–5 years of experience in BPO and data entry (freshers are welcome).
• Excellent communication and presentation skills, with strong problem-solving and creative thinking abilities.
• Experience interacting with overseas clients, particularly in the US market.
• Availability to work night shifts as required.
• Ability to handle multiple tasks and adapt to changing priorities.
  
  

Skills: supply chain management,order management,purchase management,warehouse management systems