Search Jobs
Search by job, company or skills
Search by job, company or skills
Roles & Responsibilities :
The candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for providing technical assistance and support related to automotive systems, software, and hardware within the BOSCH group. The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions.
Key Duties:
.Technical Assistance & Communication:
o Provide multi-channel technical support via telephone, email, and chat to resolve customer and technician inquiries.
o Articulate diagnostic findings and recommended courses of action with clarity and precision.
o Address all customer questions and concerns with professionalism and timeliness, ensuring a high standard of service.
.Advanced Diagnostics & Problem-Solving:
o Employ advanced diagnostic tools and proprietary software to remotely identify and analyze complex automotive system issues.
o Analyze and interpret diagnostic data to accurately determine root causes of vehicle malfunctions.
o Methodically guide technicians through complex troubleshooting procedures and repair processes.
o Identify and resolve sophisticated software, hardware, and network connectivity problems impacting diagnostic equipment.
.Case Management & Documentation:
o Meticulously document all customer interactions, diagnostic steps, and resolutions within the designated helpdesk system (C4C).
o Manage and track diagnostic support cases from initial contact through to final resolution.
.Collaboration & Quality Assurance:
o Collaborate effectively with workshop technicians, engineering teams, and other internal departments to escalate and resolve complex, multi-faceted issues.
o Manage customer complaints efficiently, ensuring thorough follow-through to achieve complete resolution and maintain high levels of customer satisfaction.
o Consistently deliver high-quality support to uphold and enhance customer satisfaction and brand loyalty.
Educational qualification:
Bachelor's degree or diploma in Automotive Technology, Computer Science, or a related field, or an individual with a strong passion for automobiles and vehicle diagnostics.
Experience :
. Minimum of 2 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics
Mandatory/requires Skills :
. Proficiency in using remote diagnostic tools and telematics systems . Strong understanding of automotive systems and technology . Ability to interpret technical data and diagnostic code
Preferred Skills :
ASE (Automotive Service Excellence) certification or equivalent is highly desirable
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 143545679
