Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk
Specialization
Systems Engineering: Engineer, Systems & Storage
Job requirements
We are looking for a detail-oriented and proactive Sr. Associate to join our Customer Service Desk team, focusing on Order Management in a non-voice capacity. The ideal candidate will have experience working with SAP (preferably SAP SD) and managing end-to-end order processing through digital communication channels such as email, ticketing systems, and internal portals. ________________________________________ Key Responsibilities:
Manage customer orders through SAP and ensure accurate and timely processing.
Handle customer queries and issues via email, chat, and ticketing toolsno voice support required.
Monitor order status and proactively communicate updates to internal teams and customers.
Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues.
Maintain accurate customer and order data in SAP and other systems.
Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction.
Document standard operating procedures (SOPs) and contribute to process improvements.
Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications:
Bachelor's degree in Business, Commerce, Supply Chain, or related field.
35 years (Sr. Associate) of experience in Order Management or Customer Service roles.
Proficiency in SAP SD module and familiarity with order-to-cash processes.
Strong written communication skills and attention to detail.
Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
Ability to multitask and prioritize in a fast-paced, high-volume environment.
Proficient in MS Office (Excel, Outlook, Word)... ________________________________________ Preferred Qualifications:
SAP SD certification or relevant training.
Experience in shared services or global business services (GBS) environments.
Knowledge of EDI processes and customer self-service portals.
