Process Associate

Job Title: Process Associate

Experience: 14 Years

Shift: Day Shift

Location: Mohali

Employment Type: Full-Time

Job Description:

We are seeking a customer-focused Process Associate to handle customer communications, maintain accurate records, and coordinate with internal teams to ensure smooth and timely service delivery.

Key Responsibilities:

Manage and respond to emails from central inboxes in a timely manner.

Handle inbound and outbound calls professionally and efficiently.

Follow company policies and standard operating procedures to ensure smooth operations.

Update systems with accurate customer details and order-related information.

Respond to internal and external information requests within defined timelines.

Coordinate with relevant departments to ensure timely dispatch of goods/services.

Manage daily tasks independently with minimal supervision.

Understand customer requirements and provide appropriate solutions.

Perform ad-hoc tasks as assigned by the reporting manager.

Skills & Qualifications:

Graduate/Undergraduate (as per company norms).

14 years of relevant experience in customer service/process operations.

Good verbal and written communication skills.

Basic computer knowledge (MS Office, email handling, data entry).

Strong customer service and problem-solving skills.