Process Associate

We are looking for a Process Associate - Customer Service Voice to join Genpact.

Simple Interview Process

1.Click on the link

https://app.talocity.ai/aspirant/login/utm_source=TxGenpact-T-G-2026

take the Talocity Career Report.

2.Login using your mobile number & OTP.

3.During registration, select:

3 preferred sectors: ITES/GCC, Banking, Insurance

3 preferred domains: Customer Service, Sales, Operations

The aspirant's role will be for Customer Service - Voice

1. Customer Interaction & Support

Handle customer queries via calls and digital channels with professionalism, empathy, and clear communication to ensure high satisfaction.

2. Issue Resolution & Relationship Management

Identify customer needs, resolve complaints within timelines, and build strong, trust-based relationships through effective engagement.

3. Process Adherence & Documentation

Follow company policies, SOPs, and communication guidelines while maintaining accurate records of all customer interactions.

4. Team Collaboration & Continuous Learning

Participate in training, assist team members, share knowledge, and adapt to changing work processes and business requirements.

5. Performance & Productivity Management

Manage time efficiently, prioritize tasks, use tools like Excel/Word/PowerPoint, and contribute to process improvements and service excellence.

Location:- Gurugram Badshahpur

Facility:- one side cab is available