Process Associate- BD

Position: Process Associate - BD

Location: Gurugram

About the Company:

● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety

at the core, we are building a two-sided platform that delivers standardized journey experience for travelers

and increased earnings for our supply partners.

● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+

unique customers so far and are aggressively working towards the fleet electrification and

establishment of charging technology and infrastructure.

● Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from

India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp

https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-intercity-b us platform-zingbus.html

Overview: We are looking for a highly detail-oriented and analytical Process Associate to join the

Central Team within the BD Department at zingbus. This role requires a strong understanding of

data, systems thinking, and financial workflows. The ideal candidate should be able to work with

large datasets, identify discrepancies, and communicate insights in a simple and effective manner to

both internal and external stakeholders.

Key Responsibilities

1. Payout Management & Process Efficiency

● Analyze raw financial and operational data to ensure accurate payouts to business partners

● Identify and flag discrepancies in payout calculations and workflows

● Continuously improve and streamline processes to enhance efficiency and reduce errors

2. Query Handling & Discrepancy Resolution

● Address queries raised by business partners regarding payouts, settlements, and summaries

● Provide ad-hoc data and explanations in a clear, simple, and structured manner

● Proactively check in with business partners through regular connect programs and structured

touchpoints to identify and address potential issues before they escalate

● Build strong one-to-one relationships with operators and their teams to continuously understand

challenges and drive timely resolution

● Collaborate with internal teams to resolve discrepancies within defined timelines

3. Data Analysis for Supply Intelligence

● Work extensively with large datasets using Excel (or similar tools)

● Generate reports, dashboards, and actionable insights for stakeholders

● Analyze trends and patterns to support decision-making

4. SOP Definition & Compliance Enforcement

● Define, document, and improve Standard Operating Procedures (SOPs) for supply operations

● Ensure adherence to SOPs during onboarding and daily partner operations

● Maintain system hygiene and ensure all critical checks are consistently followed

● Ensure accurate and timely input of data relating to agreements, addendums, contracts, and related

related items into system to maintain compliance and data integrity

5. Process Improvement & System Thinking

● Identify gaps in current workflows and recommend scalable solutions

● Work closely with product and analytics teams to enhance system capabilities

● Ensure processes are designed to work efficiently at scale

6. Documentation & Departmental Initiatives

● Maintain structured records of key workflows, discrepancies, and resolutions for transparency

and tracking

● Prepare periodic summaries and insights for internal stakeholders

● Contribute to departmental initiatives within the BD Department that require similar analytical

and operational skill sets

● or collaborate with multiple dept to ensure system data accuracy and operator compliance

Requirements

● Strong attention to detail and high level of accuracy

● Excellent analytical and critical thinking skills

● Proficiency in Excel (advanced formulas, pivot tables; knowledge of SQL is a plus)

● Familiarity with financial data and reconciliation processes

● High ownership mindset with strong sincerity towards timelines and deliverables

● Ability to understand systems and explain complex concepts in simple terms

● Strong communication and problem-solving skills

● Sound understanding of accounting terms is a plus

Preferred Qualifications

● 0–2 years of experience in process-oriented roles across central operations, accounts, or

analytics

● Experience in startups or B2B2C business environment is a plus