Industry & Sector: A growing staffing and consulting firm operating in the Business Process Outsourcing (BPO) and back-office operations space, serving clients across finance, banking, insurance, e-commerce, and professional services. We deploy on-site operations teams across India to manage transaction processing, data validation, and document workflows at scale.
Primary title: Back Office Executive (Process Associate - Fresher) | Location: India | Workplace: On-site
About The Opportunity
We are hiring entry-level Process Associates to join a fast-paced back-office operations team. This is an on-site role for freshers who are detail-oriented, reliable, and eager to learn core transaction-processing skills. You will be trained to handle core operational tasks, work to SLA/KPI targets, and grow into specialist or team-lead roles.
Role & Responsibilities
- Accurately process high-volume transactional data (invoices, forms, KYC, and record updates) following standard operating procedures.
- Perform data entry, reconciliation, and validation using MS Excel and internal systems; identify and flag discrepancies for review.
- Maintain and update digital records and document-management systems, ensuring data integrity and version control.
- Meet daily SLAs and KPIs; communicate status to team leads and escalate exceptions or process bottlenecks.
- Support basic invoice processing, account postings, and month-end activities as required by operations.
- Adhere to security, confidentiality, and quality guidelines; participate in training, audits, and continuous-improvement initiatives.
Skills & Qualifications
Must-Have
- MS Excel
- MS Office
- Data entry
- Document management systems
- CRM software
- Invoice processing
Preferred
- Tally ERP
- SAP
- Jira or Zendesk
Additional Qualifications: 10+2 or graduate; freshers welcome. Strong attention to detail, basic numerical aptitude, comfortable working on-site full time and in fixed shifts. Professional verbal and written English for internal documentation and escalation.
Benefits & Culture Highlights
- Structured on-site training and certification to build core back-office skills and process knowledge.
- Clear career path with opportunities to advance to Senior Process Associate, Specialist, or Team Lead roles.
- Performance-based incentives, supportive learning culture, and regular feedback loops to accelerate growth.
To apply, candidates should be available for on-site work in India and ready to join a high-volume operations environment focused on accuracy, speed, and continuous improvement.
Skills: document management systems,office,operations,invoice processing,crm software
