Process Assistant, FCD

Amazon Music

India

1-3 Years

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Posted 3 hours ago
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Job Description

Description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities
o Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
o Responsible for shift quality and associated action plans
o Preparing and implementing training and development plans for associates
o Conduct a 4M and 5S audit for the respective work stations on a daily basis
o Stand-in for Area Manager
We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required

Preferred Qualifications

- 1+ years of Amazon Amnesty Floor Monitoring experience

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