Process and Soft Skill Trainer

About the Role

The Trainer COE at Restroworks plays a pivotal role in driving learning, capability

building, and operational excellence across multiple teams. The trainer ensures that

employeesboth new hires and existing team memberspossess the product

knowledge, communication proficiency, and process understanding needed to deliver

exceptional customer experiences.

This role is central to maintaining consistency, efficiency, and quality across the

organization by designing, facilitating, and continuously improving structured learning

programs aligned with Restroworks mission to Make Restaurants Prosperous.

Key Responsibilities

1. Training Design & Development

Design and develop comprehensive training programs focused on core

processes, communication excellence, and product knowledge.

Translate complex product features into easy-to-understand learning materials

for internal teams.

Create engaging training content such as presentations, SOPs, e-learning

modules, and videos.

Collaborate with COE and product teams to ensure alignment with product

updates and operational priorities.

2. Training Delivery & Facilitation

Conduct onboarding sessions, process training, and skill enhancement training

for employees across functions.

Facilitate sessions on product mastery, communication etiquette, customer

handling, and process adherence.

Use interactive delivery techniquesrole plays, demos, case studies, and

simulationsto enhance learner engagement.

Ensure consistent delivery quality across all training batches, geographies, and

trainers.

3. Evaluation & Reporting

Evaluate training effectiveness through quizzes, assessments, practical

evaluations.

Maintain dashboards to track learner progress, training impact, and performance

improvements.

Report insights, trends, and improvement areas to the Management.

4. Knowledge Management & Cross-Functional Collaboration

Build and maintain a centralized knowledge base for process documents, product

FAQs, and best practices.

Partner with Sales, Product, Operations teams to ensure timely dissemination of

product updates.

Support continuous improvement by identifying knowledge gaps and initiating

refresher or microlearning sessions.

5. Continuous Learning & Innovation

Stay updated with the latest industry trends in L&D, technology, and restaurant

SaaS solutions.

Innovate in training delivery using gamification, blended learning, and digital tools.

Contribute to the COE's goal of establishing training standardization and process

excellence across Restroworks.

Key Skills; Competencies

Excellent communication (English & Hindi) and presentation skills

Strong facilitation and public speaking abilities

Proficiency in MS Office/G-suite (Word, Excel, PowerPoint)

Creative approach to content design and training delivery

Analytical mindset to evaluate training outcomes and identify improvement areas

Strong collaboration, adaptability, and customer-centric mindset

Preferred Background

1-2 years of experience as a Full-Time Trainer (Process/Communication/Product) 1.5+

years

OR

Prior experience in SaaS, hospitality tech, or customer support domains is

preferred.

What Success Looks Like

Consistent and measurable improvement in employee performance post-training

Positive feedback and learner satisfaction scores

Seamless rollout and adoption of product or process updates across teams

Contribution to building a scalable, data-driven learning culture within the COE