Your role and responsibilities
- Processing life and annuity insurance claims involves investigating, processing, and disbursing payments, including validating documents, determining claim actions, and calculating benefit amounts for beneficiaries.
- Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
- Meet productivity and quality targets on a daily, weekly, and monthly basis.
- Render overtime whenever requested by the Supervisor including rest day.
- Use expertise to evaluate the work of others and assist in process calibration.
- Facilitate team huddles and teach-back sessions as scheduled.
- Complete certification on the identified process and developmental training.
- Participate in functional and company-wide activities.
- Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
- Maintain key records like working files and email for reference and audit purposes.
- Ability to handle basic day-to-day requirements of Excel.
- Handle own work in process and support team efforts to ensure that individual, and team goals are met.
- Identify process improvements and cost take-out opportunities and drive those projects for closure.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 3-6 years of experience in the Life/Annuities products and Claims Department.
- Good English Communication (Both written & verbal).
- Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
- Basic Computer knowledge along with typing speed of 35 words/minute.
Preferred technical and professional experience
- Self-directed and ambitious achiever, Meeting targets effectively.
- Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills.
- Preferred LOMA Level 1 and Gage R&R certification.
