We have a new opportunity for Problem Manager with our client. Interested candidates send me your CV to [Confidential Information]
Title: Problem Manager
Duration: 6 Months Contract with possible extension
Location: Remote
Job Description:
Required Skills & Experience
- Proven experience in problem and incident management within banking technology environments.
- Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE) and their dependencies
- Hands-on experience with AI-based problem detection tools, log analytics platforms (e.g., Splunk), and ITSM tools (e.g., Helix)
- Familiarity with ITIL processes, especially around service stability, RCA, and SIP governance
- Excellent communication and stakeholder management skills.
- Ability to lead cross-functional investigations and drive consensus on resolution paths.
Preferred Qualifications
- ITIL Foundation or Practitioner Certification.
- Experience with AI/ML tools for predictive analytics in IT operations.
- Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models.
- Prior experience in managing service improvement plans and action trackers [8].
Interested candidates send me your Cv along with below details:
Expected salary:
Notice Period:
Current Location:
Nationality:
