Problem Management Analyst

Key Responsibilities:

• Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
• Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
• Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
• Escalate customer problems both internally and externally, when required, according to defined escalation paths.
• Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
• Requires rotation in work hours involving weekend, holiday or extended hours.

Basic Qualifications/Minimum Criteria

• Graduate / High School Diploma (from any stream).
• Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).
• Basic PC/Microsoft Office skills and telephone skills.
• Good Soft skills & Interpersonal skills (verbal & written) is a must.

Role: Problem Management

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: B.Tech/B.E. in Any Specialization

PG: Any Postgraduate