Training Period: Probationary Officers typically undergo an initial training period, during which they receive both classroom and on-the-job training to acquaint them with the bank's policies, procedures, and systems
Banking Operations: POs work in various banking operations, including customer service, account management, loan processing, and other day-to-day banking activities
They may be rotated through different departments to gain a well-rounded understanding of the bank's operations
Customer Relationship Management: Building and maintaining positive relationships with bank customers is a crucial part of a PO's role
This involves addressing customer inquiries, assisting with their banking needs, and resolving issues
Sales and Marketing: POs may be responsible for promoting the bank's products and services, such as savings accounts, loans, and investment options
They are often expected to meet sales targets
Loan Processing: POs might evaluate loan applications, conduct credit checks, and make recommendations for loan approvals or rejections
Financial Analysis: Analyzing financial statements and creditworthiness of customers to make lending decisions and assess risk
Compliance and Documentation: Ensuring compliance with banking regulations, maintaining accurate records, and handling necessary documentation for various banking transactions
Cash Handling: POs may be responsible for managing and handling cash transactions, including cash deposits and withdrawals
Supervision: As they progress through their probationary period, POs may be assigned supervisory responsibilities, such as overseeing the work of clerical staff and branch operations
Problem Solving: Handling customer complaints and resolving issues in a professional and efficient manner
Report Generation: Preparing reports on various banking activities, including branch performance, customer feedback, and other relevant data
Training and Development: As they gain experience, POs often take on roles in training and mentoring junior staff
