Print Services & RDS | 6 to 9 years | Pune, Mumbai & Bengaluru

Job Description

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.

Primary Skills

• Proven work experience as a Desktop Support Engineer,or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Troubleshooting Printers

Secondary Skills

• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.