Principal Technical Solutions Engineer

What You'll Do at Pega:

You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.

Who You Are:

• Should be ready to work in Support coverage in 24x7 rotational shifts including night shifts (4 days working model)
• Strong analytical and problem-solving skills.
• Bachelors or master s degree in computer science and Engineering or equivalent
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience would be an added advantage

What You've Accomplished:

• 5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
• 4+ years of experience as a Java, J2EE software developer
• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
• Demonstrated ability to successfully interact in technical discussions.