- Responsible for reviewing and approving Engine event claims to ensure proper coverage while representing many different organizations.
- Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary.
- Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events.
- Understand PWC commercial aspects concerning customer prior decision making i.e., customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements.
- Provides disposition of planned/unplanned events in order to issue proper disposition on engine and part claims.
- Ensures customer centric KPIs are met.
- Promote reporting automation, self-serve analytics consumption and the culture of analytics-driven decision-making.
- Comply with the EHS Policy and applicable regulatory and company EHS rules and requirements.
- Comply with Global Trade requirements (export controls).
Qualification and Skills:
- A University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
- Related field are Business Administration, Aerospace, Engineering or the like.
- Strong interpersonal communication skills in English
- Flexibility in working hours
- Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts
- Passion for data-driven decision making and analytics.
- A team player, leading by example.
- Comfortable with talking to customers on the phone.
- High level of curiosity to identify and create new business opportunities in untapped areas.
- Experience with SAP and Microsoft softwares, CRM, PWC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.
