Principal Specialist - Global Demand Manager

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Temenos is seeking a dynamic and results-driven Global Demand Manager in our Global Delivery Center (GDC).

The GDC plays a critical role in supporting Temenos mission to deliver industry-leading banking software solutions by optimizing the implementation process for our customers. This team is a key part of the Temenos Services organization, responsible for driving efficiency, scalability, and cost-effectiveness in (primarily) global Temenos Transact implementations.

The Global Demand Manager is responsible for coordination of global resource demand across the 1CX organisation. He/she maintains a global view of demand and supply and coordinates capacity planning, based on a global skills matrix, across the regional units of 1CX and the Global Delivery Center (GDC). The Global Demand Manager manages, and oversees application of, the global resourcing policy including any 3rd party involvement. The individual manages the GDC service catalogue, provides GDC internal reporting, and drives initiatives to improve the internal processes within the GDC.

He/she is an individual contributor with experience in demand/supply management in a consulting environment. In addition, He/she manages a small team.

The Global Demand Manager holds the values of reliability and predictability high. He/she is able to quickly analyse a variety of data, draw conclusions based on that, advise on next actions and evaluate them against various criteria, implement them and remain focused the result of these actions.

OPPORTUNITIES

Leadership:

Foster a collaborative, high-performance culture that emphasizes compliance and accuracy.

Collaboration with 1CX Regions:

In collaboration with Regional Consulting leaders, the optimize resource utilization, maintain the global skills matrix, and lead capacity planning based on service sales forecasts. Oversee the borrowing/lending process for resource sharing.

Collaboration with Temenos partners:

Coordinate external staff augmentation needs, primarily through partner resources. Maintain the partner policy in collaboration with the Global Delivery Partner Program

Collaboration within GDC:

As part of the management team of the GDC, contribute to initiatives that improve the overall results of the GDC. Collaborate within the management team on both bilateral and team basis. Maintain the GDC service catalogue using skills from the Centers of Expertise and delivery capabilities in the Project Delivery Management function.

Reporting & Metrics:

Establish key performance indicators (KPIs) for the GDC team and deliver regular reports on progress, successes, challenges, and opportunities. Utilize data and metrics to guide decision-making and continuously refine the team's approach. Utilise central capabilities in the Services Operations team.

SKILLS

Experience:

• Minimum of 9 years of experience in professional services, consulting, or software implementation roles
• Strong financial background, preferably gained in a finance role for a consulting or engineering organization
• Experience with demand/supply management in a consulting environment

Skills & Competencies:

• Strong leadership, interpersonal skills
• Understanding of administrative tools such as JIRA
• Excellent problem-solving abilities
• Analytical mindset with experience leveraging data to drive decisions and performance improvements
• A self-starter. The ability to drive initiatives in familiar as well as unfamiliar territory

Education:

• Bachelor's degree in Business, Finance, or a related field

Personal Attributes:

• Results-oriented, with a focus on continuous improvement and driving tangible business outcomes.
• Strong communicator with the ability to build relationships at all levels of the organization as well as outside, including executive leadership, clients, partners and team members.

Passionate about technology, innovation, and creating scalable solutions to complex challenges