Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Principal DevOps Engineer works in the R&D organization and serves as the technical cornerstone of our infrastructure and automation practice. The engineer is responsible for the strategic architecture and continuous improvement of our hybrid-cloud and CI/CD ecosystems. This role sits at the intersection of development and operations, demanding a leader who can bridge the gap between high-level business goals and ground-level technical execution across Azure, AWS, and GitHub.
Responsibilities
Principal Duties and Essential Responsibilities:
- Architectural Leadership: Leads the design and evolution of our global infrastructure ensuring high availability, security, and cost-efficiency across both AWS and Azure environments.
- Standardize and optimize delivery pipelines in Jenkins and GitHub actions.
- Artifact management: own the strategy and security posture of our artifact repository
- Act as Project Owner for various DevOps Projects
- Leads intra group training in new technology
- Support day-to-day user issues for the Global Self Service Portal (Snow Commander based) for Verint Global users via ServiceNow ticket system
- Day to day support actions of Azure, AWS, GitHub, and Artifactory
- Support Network operations – Both physical and virtual
- Support, understand, and troubleshoot Virtual automation, scripting, PowerShell or power CLI for managing virtual infrastructure
- Leverage capacity planning tools to manage Hyper-V and VMware infrastructure through dashboards
- Triage environment's and act as a personal trainer to the user community
- Effectively prioritize and execute tasks for multiple projects simultaneously
Qualifications
Minimum Requirements:
- BS degree in IT, Computer Science or related technical degree, or equivalent industry experience required.
- 6+ years working in Docker or Kubernetes environments
- Working knowledge and understanding of Terraform, PowerShell, CloudFormation, or Bash scripting
- 6+ years of experience supporting and configuring Azure (AKS, Entra ID, Azure Devops), AWS (EKS, S3, IAM), and related management tools to proactively manage infrastructure.
- Working knowledge and understanding modern CI/CD pipelines using GitHub Actions and Jenkins at scale.
- 6+ years of managing GitHub or other code repository platforms.
- Professional experience managing JFrog Artifactory, including repository clean-up, virtual repositories, and security scanning.
- Critical thinking, self-directed, team player, problem solver.
- Experience leading large-scale migrations of Jenkins pipelines to cloud-based solutions.
- Experience migrating workloads from on-premises based solutions (VMWare, vRealize suite)
- Networking background or equivalent certifications for Azure/AWS/Cisco solutions
- Experience working in an infrastructure support role, servicing internal customers and meeting internal SLA's
- Experience implementing DevSecOps into CI/CD process
- Experience implementing FinOps to continuously monitor and optimize costs
- Experience building internal automation and platforms to improve DevOps operations and developer experience.
