FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
The Principal Software Engineer - PEGA (P4) will serve as a hands-on technical leader driving the design, architecture, and delivery of complex PEGA applications across multiple business lines. This role requires deep technical expertise in PEGA platform architecture, decisioning, and integration patterns to deliver scalable, secure, and high-performing workflow solutions. The ideal candidate will collaborate closely with product owners, architects, and cross-functional engineering teams to ensure adherence to enterprise standards and long-term platform strategy.
Job Details
Position Title: Principal Software Engineer
Career Level: P4
Job Category: AVP
Role Type: Hybrid
Job Location: Bangalore
About the Team: This role is for FCI Lending Digital Automation team under Lending Technology and will be helping the bank build Automation tools like PEGA, Robotics, RPA etc.
Impact (Job Summary/Why This Role Matters)
This role is critical as it spearheads the end-to-end design, architecture and implementation of PEGA- based enterprise applications. The Principal Software Engineer servers as a key subject matter expert for PEGA Customer Decision Hub (CDH) and other frameworks, directly defining best practices and collaborating with enterprise architects to align technical solutions with strategic roadmaps.
Key Deliverables (Duties And Responsibilities)
- Lead the end-to-end design, architecture, and implementation of PEGA-based enterprise applications.
- Serve as a subject matter expert for PEGA Customer Decision Hub (CDH), case management, and integration frameworks.
- Define best practices for reusable components, design patterns, and deployment standards.
- Collaborate with enterprise architects and business leaders to align solutions with strategic roadmaps.
- Provide technical mentorship and guidance to Lead and Senior Engineers.
- Ensure platform scalability, maintainability, and adherence to security and compliance standards.
- Oversee code reviews, performance tuning, and production release quality.
- Engage with vendors (Pega, Box, Kafka, etc.) and internal teams for enterprise integrations and solution governance.
Functional Skills
Skills and Qualification (Functional and Technical Skills)
- Lending or Finance domain (good to have)
- Great Communication Skill Verbal & Written
- Problem solving
- Collaboration & Interpersonal skills
Technical Skills
- Pega Certified Lead System Architect (CLSA) - Required
- Pega Certified Decisioning Consultant (CDH) - Required
- Minimum 12+ years of total IT experience with at least 7+ years in PEGA design and development.
- Strong expertise in PEGA 8.x or higher, application design, integrations, and performance optimization.
- Experience leading large-scale PEGA implementations in banking, financial services, or enterprise environments.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with microservices, Kafka, API management, and CI/CD automation.
- Exposure to cloud deployments (AWS, Azure) and containerized PEGA environments.
- Proven success mentoring teams and contributing to COE governance frameworks.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
