Role Summary
The
Principal – Service Delivery, Data & Analytics is a senior, customer‑facing individual contributor who owns
complex Data & Analytics solutions end‑to‑end, from problem discovery and solution shaping through hands‑on execution.
This role works directly with airline customers to understand business and operational challenges, recommend and sell technically sound solutions, and personally lead delivery execution — including
writing production code. The Principal operates with high autonomy and is trusted with Sabre's most complex, high‑impact customer engagements.
Key Responsibilities
Customer Engagement & Solution Ownership
- Act as a trusted technical and delivery advisor to airline customers.
- Lead problem discovery and translate business needs into scalable Data & Analytics solutions.
- Shape, recommend, and support selling of solutions aligned to customer value and platform capabilities.
- Build customer trust through technical credibility, transparency, and consistent execution.
Hands‑On Technical Leadership
- Serve as technical owner for complex initiatives across IX, RI, Prism, TDB, TDS, and MI.
- Lead solution design, architecture, and implementation decisions.
- Write production‑quality Java and Python code for critical components and integrations.
- Review and guide delivery engineer work to ensure quality, performance, and reliability.
- Troubleshoot and resolve complex, cross‑system issues in customer environments.
Delivery Ownership
- Own delivery outcomes for implementations, migrations, enhancements, and recovery engagements.
- Drive execution planning, dependency management, risk identification, and issue resolution.
- Ensure delivery aligns with product readiness, platform constraints, and customer timelines.
Cross‑Functional Leadership
- Partner with Product, Engineering, Architecture, and SRE to unblock delivery challenges.
- Influence technical and delivery decisions through expertise rather than formal authority.
- Contribute to delivery standards, best practices, and continuous improvement.
Required Experience & Skills
- Strong hands‑on Java experience; Python for data and automation.
- Cloud‑native architecture experience (Kubernetes, Docker, microservices).
- Expertise in data platforms, streaming and event‑driven architectures.
- Strong SQL skills and experience with relational and NoSQL databases.
- Experience delivering enterprise integrations and API‑driven platforms.
- Airline industry experience required.
Principal‑Level Expectations
- Operates independently with minimal oversight.
- Recognized as a go‑to expert for complex Data & Analytics delivery challenges.
- Leads through execution excellence, technical authority, and customer impact.
- Comfortable operating in high‑pressure, customer‑critical environments.
Why This Role Matters
This role ensures Sabre's most complex Data & Analytics solutions are delivered reliably in real‑world airline environments, directly protecting customer trust, revenue realization, and platform adoption.
