Principal Sales Manager(AI & VoiceBot Product)-Banking & Insurance Cluster

About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.

About the Role

At Exotel, we help leading banks and insurers transform customer conversations at scale. As an Principal Sales Manager Banking & Insurance, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.

This is the senior most quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You'll Do

• Own end-to-end enterprise sales cycles across Banking & Insurance accounts
• Drive new logo acquisition and strategic account expansion
• Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance
• Engage CXOs, Digital, CX, IT, and Operations leaders
• Lead discovery, solutioning, pricing, and contract negotiations
• Partner with Product, Pre-sales, and CX teams to close complex deals
• Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

• Enterprise revenue and pipeline targets
• AI & Voice Bot deal contribution
• Deal size, win rates, and forecast accuracy

What We're Looking For

• 1018 years of enterprise B2B sales experience (SaaS, platforms, or managed services)
• Proven experience selling to Banking & Insurance customers
• Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions
• Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

• Enterprise sellers who thrive in long, complex sales cycles
• Professionals are comfortable selling AI with clear business outcomes
• Self-driven, outcome-oriented, and consultative in approach