Job Profile:-
We're hiring a Senior Product Manager to own zerotoone and onetoscale bets across our voice platform (LLMs + STT/TTS + telephony), turning fuzzy problems into shipped, reliable capabilities that move business KPIs at enterprise scale. You'll partner closely with Engineering, Design, and GTM to deliver self-serve workflows customers love, while keeping quality, speed, and cost in balance.
You Will Be Responsible For:
-
Product Strategy & Prioritizati
- onDefine a clear product vision and roadmap; translate goals into outcomes and guide initiatives from discovery to launch and iteratio
- n.Sequence now/next/later using explicit impact/effort/risk tradeoffs; maintain crisp decision rationale and crossteam alignmen
t.Platform & SelfServe Workflo
- wsShape intuitive selfserve experiences (dashboards, configuration, testing) that enable customers to set up, experiment, and scale independentl
- y.Establish opinionated defaults and templates that balance speed, safety, and flexibilit
y.Quality, Growth & Measureme
- ntUplevel agent performance across reliability, responsiveness, accuracy, and conversio
- n.Design experiments, metrics, and feedback loops that turn learning into measurable improvemen
t.Analytics & Insight to Acti
- onTransform conversation data into actionable insights and close the loop with product changes (e.g., knowledge updates, prompt improvements, playbook refinements
).Integrations & Ecosyst
- emEvolve the platform's integration surface and partner ecosystem to unlock customer workflows and compound value over tim
e.Competitive Strategy & Moat Buildi
- ngMaintain a clear market perspective; articulate differentiation and build durable advantages through data, platform capabilities, and speed of executio
n.Enterprise Readiness & Operational Excellen
- ceChampion security, privacy, and compliance; drive reliability standards and operational rigor across the stac
k.Customer Experience Desi
- gnPartner with Design to craft humancentered experiences across setup, testing, and live operations, making complex tasks feel simpl
e.CrossFunctional Leadersh
- ipCollaborate closely with Engineering, Design, Sales, and Customer Success; communicate clearly, align stakeholders, and unblock executio
n.
You'll be great if you h
- ave8-10 years in product (senior/lead) with AI/ML, voice, contact center, or realtime products in B2B/enterpri
- se.Shipped LLMpowered workflows or agents (prompt/RAG, evaluation, safety, A/B testing) and can articulate model tradeof
- fs.Comfortable with telephony concepts, experimentation, and costreliability tradeof
- fs.Evidence of revenuecentric thinking - real stories where you moved renewal/collection/winrate (not just usag
- e).Strong systems sense: queues, backpressure, warm pools vs cold start, cost envelopes, reliability engineeri
- ng.Flawless execution: PRDs with clear tradeoffs, specs engineers love, and experiments that isolate causali
- ty.Enterprise stakeholder skills: discovery, solutioning, objection handling, and crisp exec storytelli
ng.
B
- onusMBA or comparable business train
- ing.Designed/owned pricing & packaging for enterprise AI/voice produ
- cts.Led competitive win/loss programs or platform ecosystem partnersh
ips.
How we
- workHighenergy, valuefocused culture: small teams, high ownership, rapid iterations, bias for ship
- ping.Proficient, growthminded peers who challenge and elevate your craft; leadership that empowers action and lear
- ning.A platform where you can influence product direction, ship at pace, and see measurable customer im
- pact.Customer time: we spend real time with enterprise users & ops teams - field insight beats conjec
ture.
This role offers the opportunity to lead the strategy and development of cutting-edge AI-driven products, driving innovation and directly shaping client su
ccess.
