Description
Role description
At TELUS Digital AI, we are looking for highly capable folks to join our product team. In this role,
you will play a pivotal role in shaping the vision, strategy, and execution of our products by
contributing to the entire product lifecycle.
From ideation to launch, you will drive impactful initiatives that address customer needs and
align with business goals. Collaborating with cross-functional teams, you will ensure the delivery
of high-quality products & solutions while staying informed about market trends and fostering
innovation. Depending on your level, you will lead product strategies, mentor team members, or
support execution and delivery under guidance.
Responsibilities
- Define and communicate product vision, strategy, and roadmap aligned with business
objectives.
- Lead or contribute to cross-functional collaboration with engineering, design, marketing,
and sales teams to deliver exceptional products.
- Conduct market research, competitor analysis, and customer interviews to identify
opportunities for growth and innovation.
- Prioritize product initiatives, balancing customer needs, market trends, and resource
availability.
- Track product performance using key metrics like adoption and NPS, iterating based on
insights and feedback.
- Write clear product requirements and user stories, ensuring alignment with development
teams.
- Mentor and guide team members, fostering their development and ensuring alignment
across stakeholders.
- Manage trade-offs between short-term and long-term objectives, optimizing for timely
delivery and technical excellence.
This role demands a strong strategic thinking, problem solving and execution capabilities to
navigate the fast moving landscape of AI. Your mission is critical and it's a chance to contribute
to a technological narrative unfolding right in front of us.
Requirements
- Product management related roles or founder-level experience in building highly
technical or developer-facing SaaS products.
- Experience working in a high-growth, fast-paced environment.
- Strong communication and stakeholder management skills.
- Strong analytical and problem-solving skills.
- You have an eye for great products and can influence business decisions with qualitative
and quantitative reasoning.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
