Key Responsibilities:
- Conduct user research and analysis to understand diverse customer needs, behaviours, and challenges, using insights to drive design decisions
- Create wireframes and interactive prototypes that communicate structure, flow, and functionality for iterative user testing and validation
- Design inclusive user experiences that meet or exceed global accessibility standards (e.g., WCAG), with a strong focus on creating solutions for individuals with disabilities
- Apply UX design principles to craft intuitive, seamless, and user-friendly digital experiences aligned with user needs and business goals
- Design high-quality UI components including typography, colour systems, icons, and layouts, maintaining consistency with brand guidelines
- Collaborate cross-functionally with product managers, engineers, and other stakeholders to ensure technical feasibility and business alignment
- Conduct usability testing and refine designs based on real-user feedback to improve product usability and satisfaction
- Maintain comprehensive design documentation to ensure transparency, consistency, and easy collaboration across teams and projects
- Lead and mentor design team members, drive the direction of complex design projects, and align diverse teams toward shared design goals
Required Qualifications:
- Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent professional experience
- Proven experience leading product design initiatives or teams, with the ability to manage multiple complex projects
- Strong portfolio demonstrating design expertise across UX and UI projects
- Proficiency in Figma, Sketch, Adobe Creative Suite, and similar design tools
- Deep understanding of UX/UI principles and best practices, including accessibility guidelines (e.g., WCAG)
- Strong problem-solving and analytical skills, with high attention to detail
- Excellent communication and teamwork skills, thriving in collaborative environments
- A demonstrated passion for inclusive and user-first design
Preferred Qualifications:
- Hands-on experience with front-end development technologies (HTML, CSS, JavaScript)
- Experience conducting and analyzing user research and usability tests
- Familiarity with Agile or other iterative design and development methodologies
- Prior involvement in accessibility-focused design projects or knowledge of global accessibility frameworks
