Hiring Principal Operations Project Engineer
Experience: 15+ Years
Location: Hyderabad
Notice: Immediate to 30 Days
Key Skills:
- Production support expertise
- Root cause analysis
- System stability & performance
- Technical leadership
- Operational excellence
- Change and project management
- Tools & methodologies
- Communication skills
Key Responsibilities:
Production Support & Issue Resolution
- Lead the investigation and resolution of high-impact production software defects and configuration issues.
- Perform deep-dive root cause analysis across application, infrastructure, and integration layers.
- Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures.
- Maintain system stability through proactive monitoring, tuning, and configuration management.
Technical Leadership
- Own the technical baseline for system architecture, design, and configuration across the full lifecycle.
- Serve as the escalation point for complex technical issues affecting production environments.
- Guide junior engineers and support teams in troubleshooting and resolution techniques.
- Chair technical reviews and approve changes impacting live systems.
Operational Excellence
- Ensure systems meet performance, availability, and supportability targets.
- Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures.
- Lead post-incident reviews and drive continuous improvement in support processes.
- Interface with customers and vendors to resolve escalated issues and align on technical solutions.
Project & Change Management
- Support deployment planning and execution, ensuring readiness and rollback strategies are in place.
- Participate in change control boards and release planning to assess operational impact.
- Contribute to proposal efforts by estimating support and maintenance requirements for new solutions.
Required Qualifications:
- Bachelors degree in Systems Engineering, Computer Science, Electrical Engineering, or related field.
- 15+ years of experience in systems engineering, with a strong focus on production support and defect resolution.
- Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments.
- Experience with monitoring tools, log analysis, and performance tuning.
- Familiarity with configuration management systems and CI/CD pipelines.
- Strong communication skills and ability to work under pressure in fast-paced operational settings.
Preferred Qualifications:
- Experience in transportation, defense, or other regulated industries.
- Knowledge of ITIL incident, problem, and change management processes.
- Familiarity with tools such as DOORS, EPDM, and All Change.
- Experience with high-availability architectures and disaster recovery planning.
