Principal Network Engineer - WAN SME

As a highly skilled Principal Network Engineer - WAN SME (Subject Matter Expert), you will be responsible for the ongoing support and reliability of all components within the organization's ecosystem, encompassing platforms, networks, applications, and services. In this role, you will provide escalation support for critical network services, ensuring the operational stability and performance of the organization's global network. You will also identify opportunities for improvements and define requirements for software automation to enhance the features, functions, and reliability of the network, underpinning Kiya.ai's digital platforms.

Role Responsibilities:

• Play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains, ensuring the highest quality outcomes. You will independently make technical design and amendment decisions, effectively leading the workload.
• Analyze data and understand business requirements, translating them into technical specifications, ensuring alignment with infrastructure and network capacity needs. You will develop dashboards to provide near real-time network status.
• Collaborate closely with network operations and service teams, providing in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service.
• Lead upgrades when necessary, coordinating efforts with internal teams and third parties. Building accurate documentation and monitoring system performance are essential to support business activities and continuous improvement.
• Support the deployment of engineering patterns and contribute to creating solutions by coordinating design requirements to be automated, tested, and released.

Requirements:

• Proven experience in network products and services, with a specific focus on Cisco WAN technologies, including ASR and Nexus9K.
• Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP.
• Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP.
• Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience.
• Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA.
• Excellent skills in network packet analysis and packet capture tools for troubleshooting.
• Familiarity with load balancing technologies, TCP/IP, and multicast in internet environments.
• Understanding of low-latency technologies commonly used in the financial sector.
• Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies.
• Proficiency in Service Management processes, preferably with ITIL knowledge.
• Excellent spoken and written English skills, enabling meaningful collaboration.

Preferred Skills and Experience:

• A bachelor's degree or equivalent experience in a technology-related field is essential.
• CCIE certification is highly desirable (including actively pursuing accreditations).
• Extensive knowledge of routing and switching protocols.
• Exposure to Network Service Providers or the Financial Services Sector.