Job Title
Principal Functional Architect
Role Purpose
The Solution Manager / Functional Architect is accountable for
end‑to‑end functional ownership of Connectivity Distribution solutions. The role ensures
technical and functional excellence, acts as a
reference and leader in their domain, and drives the definition, validation and evolution of complex, cross‑functional solutions aligned with Amadeus business strategy.
The position operates with a
high level of autonomy, based on management direction, and contributes to
large‑scale, cross‑ART and cross‑product initiatives. It plays a critical role in translating business needs into robust, scalable and production‑ready solutions, from
requirements to deployment.
Key Callout
- Strong understanding of Hotel IT ecosystem - CRS, OTAs, PMS, Channel Managers, etc
- Ability to deep dive into requirements and devise functional solution impacting multiple products
- Flexible to work with global teams - Customers, Partners, Internal Amadeus teams
- Should be able to elicit requirements from Customers, Product Managers and other key stakeholders
- Assess multiple solution options and take data backed decisions, solution chosen should be scalable, easily maintainable, etc
Key Accountabilities (Aligned To Amadeus Job Architecture)
- Technical & Functional Excellence
- Acts as a recognised functional leader and reference for Connectivity Distribution, in line with Amadeus Expert/Senior profile expectations.
- Demonstrates excellence and establishes standards for product definition activities, including:
- Functional specifications
- Solution design
- Resolution of highly complex functional and technical problems
- Consolidates, structures and articulates business needs and improvement opportunities into:
- New product concepts
- Product enhancements and upgrades
- Plans, conducts and directs the analysis of highly complex business problems with broad impact on products, customers and operations.
- Acts as the functional entry point for the Connectivity Distribution area for:
- Cross‑area solution design
- Complex scenarios and new product initiatives
- Architecture proposals in collaboration with architects
- Supports Customer‑facing teams, including participation in Business Requirement Matrix (BRM) assessments.
- Proposes and/or reviews solution sizing for complex and cross‑functional initiatives within the assigned scope.
- Reviews and validates specifications and solution proposals to ensure feasibility, consistency, quality and alignment with architecture principles.
- Creates and implements internal and external customer feedback mechanisms to continuously improve product quality and customer satisfaction.
- Applies a structured problem‑solving methodology, ensuring appropriate documentation and traceability.
- Performs process engineering and business flow assessments to drive solution re‑engineering where required.
- In case of system failure:
- Proposes recovery and action plans
- Defines risk mitigation strategies
- Provides recommendations for long‑term improvements
- Ensures compliance with Amadeus governance and processes, including:
- State of Requirements
- Project Change Proposal (PCP)
- High‑Level Architecture Design
- R&D project follow‑up from requirements to production
- Continuous Improvement
- Makes concrete recommendations to revamp and improve documentation, ensuring it is complete, accurate and usable across teams.
- Identifies and drives process improvements related to:
- Specifications
- Solution design
- Documentation
- Proactive maintenance and quality practices
- Overview Validation & Quality Assurance
- Contributes to the test strategy definition and reviews test plans to ensure:
- Functional compliance
- System integrity
- End‑to‑end consistency
- Ensures traceability between requirements, specifications and tests.
- Ensures production integrity by investigating, validating and prioritising incidents in collaboration with relevant stakeholders.
- Building Relationships & Knowledge Sharing
- Actively contributes to the PDA Community and other relevant Amadeus communities related to the role (e.g. Maintenance).
- Coaches and mentors team members on product definition and solution design skills, driving professionalisation and best practices.
- Provides guidance, training and mentorship to:
- Product Definition Analysts
- QA Engineers
- Software Development Engineers
- Actively supports on‑boarding of new colleagues, ensuring effective knowledge transfer.
- Acts as a functional consultant for internal and external users on detailed product capabilities.
- Serves as a key communication conduit between engineering, architecture, QA, product and customer‑facing teams.
- Supports development teams by:
- Clarifying functional behaviour
- Addressing testing issues
- Delivering training on new products
- Tracks delivery planning aspects for service or product deployment, contributing to:
- Customer relationship management
- Cost and timeline challenges
- Shares advanced knowledge of:
- System flows
- Engineering documentation
- Tools and architecture concepts
- Ensures a shared understanding of business and product objectives across stakeholders.
- Participation in Team & ART Events
- Actively supports teams and ART stakeholders by participating in:
- Agile ceremonies
- ART forums
- Solution assessments and reviews
- Contribution to Product Promotion
- Supports feature definition and scoping and contributes to RFP/RFI responses.
- Provides content for:
- Product documentation
- Sales tools and commercial collateral
- Delivers presentations, demos and enablement sessions for customers and customer‑facing teams.
- Contributes to the preparation and execution of key product events, ensuring successful launches and follow‑up.
Expected Level of Autonomy & Impact (Amadeus‑Aligned)
- Works with high autonomy, guided by management direction.
- Leads initiatives or contributes to broad, cross‑functional and cross‑ART projects.
- May contribute to resource planning and budget discussions.
- Recognised as a leader in their functional domain, capable of formally training Specialists and Senior Specialists.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
