At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and technologies that reduce the burden of living with diabetes.
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation, join our new Minimed India Hub as the Principal Financial Analyst in the Employee Expense Management (EEM) team, you will play a key role in day-to-day EEM performance and partner governance, reporting directly to the Global EEM Lead. You will run the operating cadence with our BPO provider (Accenture) and key stakeholders to ensure the expense process remains stable, compliant, and employee-friendly, meeting agreed SLAs/KPIs, driving service quality, and resolving escalations efficiently. You also drive insights and efficiency through automation and analytics.
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
- BPO governance & performance management: Run the daily/weekly/monthly governance routines with Accenture. Monitor SLA/KPI results, aging/backlog, quality themes, and customer feedback; drive corrective actions and ensure closure on commitments.
- Escalations & issue resolution: Own operational escalations end-to-end, coordinate cross-functional resolution, drive root-cause analysis, and implement preventative actions with Accenture and stakeholders.
- Corporate Card provider partnership: Manage day-to-day operational collaboration with the corporate card provider (feeds, exceptions, disputes/chargebacks, outages, settlement timing), ensuring fast resolution and transparent communications.
- Concur operations & change coordination: Coordinate Concur issue triage and enhancements with IT and Accenture; support releases through requirements definition, UAT execution, readiness communications, and post-release stabilization.
- Controls, compliance & audit readiness: Maintain and evolve EEM SOPs/RACI/control narratives and evidence standards. Support audits and ensure timely remediation tracking.
- Close support & financial integrity: Support EEM-related close activities (e.g., accruals, reporting) and proactively flag operational drivers that may impact financials.
- Utilize the Microsoft Power suite to automate processes, drive efficiency, and create reporting that fits the organization's needs for analytics.
- Continuous improvement (aligned with Global EEM Lead direction): Convert operational insights into a structured improvement backlog; lead problem solving using Lean/Six Sigma/Agile methods and track realized benefits.
Required Knowledge And Experience
- Bachelor's degree in Accounting, Finance, or related field.
- 710+ years experience in Employee Expense Management (T&E); strong preference for experience in shared service/BPO-governed environments.
- Working knowledge of Concur (operations and reporting; comfortable partnering with system admins/IT).
- Proven experience managing third-party performance through governance routines, SLA/KPI management, and structured escalation handling.
- Solid understanding of accounting principles, internal controls, and audit support.
- Experienced in the Microsoft Power suite (e.g. Power BI, Power Automate, Power Apps).
- Advanced Excel skills.
- Experienced in applying Lean / Six Sigma / Agile methods as project lead.
- Strong stakeholder management skills in a global, matrix environment; able to drive outcomes without formal authority.
- Strong English communication skills.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
