Client is seeking a Principal Engineer/ Senior Manager Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the organization, driving global delivery, platform innovation, and operational scale.
The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.
Key Responsibilities
Leadership & Organization :
- Build, scale, and lead a high-performing engineering organization across GCC (India).
- Establish robust hiring pipelines, mentoring frameworks, and performance management practices.
- Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.
Platform Ownership & Delivery
- Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.
- Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.
- Lead modernization initiatives such as case management transformation and workflow automation.
Platform Transformation & Integration
- Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.
- Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.
- Design and implement secure, scalable integrations across Salesforce and enterprise platforms.
Engineering Excellence & Governance
- Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.
- Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.
- Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.
Stakeholder & Partner Management
- Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes.
- Manage SI/ISV partners to accelerate delivery and innovation.
What You Bring
- Proven leadership in building and inspiring high-performing, distributed engineering teams.
- Demonstrated ability to drive large-scale platform transformations and cross-system initiatives.
- Deep expertise in Salesforce architecture, development, governance, and platform best practices.
- Strong focus on engineering quality, automation, documentation, and operational rigor.
- Excellent communication and stakeholder management skills with the ability to influence senior leadership.
Basic Qualifications
- Bachelor`s degree in computer science, Data Science, Business Analytics, or a related field.
- 10+ years of experience in enterprise software engineering.
- 5+ years of experience leading Salesforce engineering teams.
- Proven expertise in Salesforce platform development, architecture, and solution design.
- Experience managing distributed teams across offshore (GCC India) & dotted line reporting to US leadership.
- Experience with AI-enabled Salesforce capabilities and Snowflake/Data Cloud integrations.
Preferred Qualifications
- Salesforce certifications (Architect, Platform, or AI specialization preferred).
- Master`s degree in engineering, Technology, or Business Management.
(ref:hirist.tech)
